Proprietary Cyclogic Platform
The Optimum Outcomes Cyclogic platform incorporates multiple workflow capabilities that prioritize representatives workloads. When any action is taken on an account, the information is recorded by a representative and the account is assigned a status code. The status code effectively labels the stage any account is in and enables the Cyclogic system to determine the next action on the account. For every action taken, the system provides four elements of functionality:
The system determines what the next action should be.
The system defines when the next action should take place and the conditions under which this action should not take place.
The system identifies which person or group will be responsible for the next action.
The system is documented with what happened and the next action.
Each evening, Cyclogic systematically evaluates every account and determines what actions, if any, need to be completed. The systems workflow engine prioritizes these activities, compiles work lists and identifies specialists to follow up on these accounts the following day. Besides workflow scheduling and stratification capabilities, the system possesses functionality that facilitates consistent, high quality follow-up activities by Optimum Outcomes specialists